Track Your Order
Enter your tracking number below to check the status of your shipment. You received your tracking number via email after your order was shipped.
📦 Enter Your Tracking Number
How to Find Your Tracking Number
- 📧 Check the shipping confirmation email we sent after your order was packed
- 💬 Message us on WhatsApp with your order number and we’ll send it
- 📩 Email [email protected]
Tracking Websites
You can also track your package directly on these websites:
- 🌍 EMS International — Works for all countries
- 🇺🇸 USPS — Once package enters the US
- 🇨🇦 Canada Post
- 🇬🇧 Royal Mail — UK
- 🇦🇺 Australia Post
- 🇪🇺 17TRACK — Universal tracker, all countries
Delivery Timeline
| Stage | Time |
|---|---|
| ✅ Order confirmed & payment received | Day 0 |
| 📦 Packed and shipped from Lao Cai | 1-3 business days |
| ✈️ In transit (Vietnam → Your country) | 3-7 business days |
| 🏠 Local delivery to your address | 1-3 business days |
| Total estimated | 7-14 business days |
Package Not Arrived?
If your package hasn’t arrived within 21 business days:
- Check tracking status on the links above
- Contact us — we’ll investigate with Vietnam Post
- If confirmed lost, we’ll send a free replacement or full refund
Contact
Nguyễn Ngọc Dương — Founder, Vietnam Cassia
📧 [email protected]
💬 WhatsApp: +84 964 172 812